Information

2020/12/28

Our customer service will be suspended around Dec 30 to Jan 3.

Around Dec 30 to Jan 3 is a legal holiday in Japan, the customer service of GeekJack will be suspended during the holiday.
Thank you for your understanding.

2020/12/25

About downloading content of digital goods

After purchasing a digital product, Our customer service will contact you by email for the download link of the digital product.

2020/09/17

The customer service will be suspended around September 19 to 22

Around September 19 to 22 is a legal holiday in Japan, the customer service of GeekJack will be suspended during the holiday. Thank you for your understanding.

2020/07/22

Due to Japanese holidays, customer service will be suspended between July 23 and 26

because July 23~26 is a legal holiday in Japan, the customer service of GeekJack will be suspended during the holiday. We will reply to your email on July 27, hoping to get your understanding.

2020/07/01

EMS resumes parcel delivery to mainland China.

EMS resumes delivery of parcels to mainland China, and our site resumes delivery to mainland China too.
However, due to there is a large amount of order need to be shipped, we will ship products in order. We will contact you by email when the shipment is ready, please be patient and wait for our contact.

2020/05/13

The EU member countries has been added in Country List.

We has added EU member countries among the Country List that need to be selected when registering members and filling in the shipping address.
We are waiting for your purchase.

2020/05/07

EMS Japan suspended parcel delivery to United States,Switzerland,Indonesia.

Because the EMS Japan suspended parcel delivery to United States,Switzerland,Indonesia. Our site stopped delivery to United States,Switzerland,Indonesia during the suspension period. We are very sorry for the inconvenience.
There is no exact deadline for the suspension, and it is difficult to predict when it will be reopened now. we will start shipping immediately after the suspension was over, and hope to get your understanding. thank you,best regards.

2020/04/30

The customer service of GeekJack will be suspended during Japanese Golden Week.

The customer service of GeekJack will be suspended during Japanese Golden Week (2nd May to 6th May Japan time).

During this period, the messages you sent to the customer service mailbox will be responded on 7th May.

We hope for your understanding.

2020/04/10

EMS Japan suspended parcel delivery to Australia starting 10th April.

Because the EMS Japan suspended parcel delivery to Australia starting 10th April. Our site will stop delivery to Australia during the suspension period. We are very sorry for the inconvenience.
There is no exact deadline for the suspension, and it is difficult to predict when it will be reopened now. we will start shipping immediately after the suspension was over, and hope to get your understanding. thank you,best regards.

2020/03/09

Considerable delivery delays expected for outbound mail because Of Coronavirus

Considerable delivery delays are expected for outbound mail items to China due to continuous significant cancellations of flights that were scheduled to transport postal items to China. It is expected to take more than two weeks to load the items to China that have already been accepted at present. Moreover, further delays may be expected depending on the destination areas in China.
In addition, the logistics tracking system of EMS has an error and cannot accurately reflect the location of the current package.
At the end of February and early March, customers who received the EMS ticket number from our site,
please note whether you have received contact from the Chinese customs or EMS.

2020/03/09

PayPal has been added to an option to pay

At the request of our customers,we added the Paypal as a payment option.
You can use this option when paying the order.